Warranty Replacement

Standard Warranty Coverage

All electrical products purchased from CORA SRL are covered by a 2-year standard warranty, effective from the date of delivery.
Customers who have selected the optional 1-year extended warranty will benefit from a total coverage period of 3 years.

If an electrical component fails due to a manufacturing defect within the warranty period, we will replace the item at no additional cost.

What the Warranty Does Not Cover

This warranty does not apply in the following situations:

Any form of physical damage
Normal wear and tear resulting from regular use
Issues caused by misuse, incorrect installation, or improper handling

How to File a Warranty Claim

To start a warranty claim, please contact us by email at info@plenalix.com.

You will receive an automatic confirmation. Please reply to that email with a short video clearly showing the issue (e.g., the device not turning on, not charging, or malfunctioning during normal use).

If you are unable to provide a video, we may request that the item be returned to our warehouse for inspection.

Please note:

Return shipping costs are the responsibility of the customer.
Cash-on-delivery (COD) returns are not accepted under any circumstances.
Only claims that fully comply with the warranty terms and conditions will be reviewed and processed.

For full details, please refer to our Terms and Conditions and Cookie Policy, available in the footer of our website at plenalix.com.