In accordance with the Italian Consumer Code (Legislative Decree 206/2005) and the EU Consumer Rights Directive, you have the right to cancel your purchase within 14 calendar days from the date you receive the goods, without needing to provide any reason.
You may withdraw from the contract within 14 days from the day you — or a third party nominated by you (excluding the carrier) — takes physical possession of the goods.
To exercise your right of cancellation, please send us a clear written statement (via email, postal mail, or another durable medium). While not mandatory, you may use the cancellation form provided below.
(Use this form only if you wish to withdraw from the contract)
To:
CORA SRL
Email: info@plenalix.com
I hereby notify that I am cancelling my contract of sale for the following item(s):
Ordered on (date): _____________________
Received on (date): _____________________
Customer Name: _____________________
Customer Address: _____________________
Signature (only if sent by post): _____________________
Date: _____________________
Upon receiving your cancellation notice, we will issue a full refund within 14 days, including the cost of standard delivery (excluding any additional charges for express or non-standard delivery).
Refunds will be processed using the original payment method, unless otherwise agreed. You will not incur any fees for the refund.
You must return the goods within 14 days from the date of your cancellation notice. The return will be considered timely if the items are shipped before the 14-day deadline.
Returned products must be unused, in original condition, and in their original packaging. Unless otherwise agreed, or in case of delivery error, return shipping costs are the customer’s responsibility.
The right to cancel does not apply to:
Custom-made or personalized items
Sealed goods that cannot be returned for health or hygiene reasons and were unsealed after delivery
Perishable or time-sensitive items
Software, audio, or video recordings once opened
Newspapers, magazines, or similar publications
All returned products must be:
Unused and undamaged
Returned in their original packaging, with all tags, seals, and accessories intact
If the product has been handled beyond what is necessary to determine its nature or function, we reserve the right to issue a partial refund reflecting any reduction in value.
Please package all items securely to avoid damage during return shipping.
For any questions regarding cancellations, returns, or refunds, please contact us at:
CORA SRL
Email: info@plenalix.com
VAT Number: IT00496220229
Viale del Lavoro 3 – 38068 – Rovereto (TN), Italy
As the customer, you are responsible for any decrease in the value of returned goods resulting from handling beyond what is necessary to assess their condition, characteristics, and functioning.